Terms and Conditions

Our Terms & Conditions

Last updated: June 2022

Definitions and Law

• We’, ‘Us’, ‘Our’, and the ‘Company’ is Spodstore.com Ltd trading as Spodstore.com Ltd, the supplier of wellness pod services. ‘You’, ‘Your’, and the ‘Hirer’ is the person or company hiring our services. The ‘Venue’ is the location where your wellness pods are set up for you. The ‘Wellness pods’, ‘Equipment’ and ‘Services’ refer to what we offer in terms of our wellness pod services in accordance with the Company’s standard Terms and Conditions of hire.
• These conditions exclude any terms you may have suggested, except when these have been agreed in writing prior to the hire date. These terms and conditions shall be governed by English Law in the Courts of England.

Acceptance of Conditions

By paying a deposit to book our services, you understand and agree to the following terms and conditions of which are you bound in contract. Please ensure you read this agreement carefully beforehand.

Booking our Services

• Due to the high demand for wellness pods, we treat all bookings on a first-come, first serve basis. Provisional bookings will be held for a maximum of 7 days before offered to the next enquiry, so to reserve your dates and wellnesspod allocation, we will require the completion of a signed booking form and deposit payment.
• We regret that we are unable to accept bookings from any person under 18 years of age.
• For the booking, a holding and damages deposit of £750 per wellness pod is required upon booking. This is refundable within 7 days of your lease ending via bank transfer.
• If your venue is outside of our 20-mile radius, there will be an additional delivery charge which is based upon distance and current fuel costs; this is also payable upon booking.
• Payment can be made via the Spodstore.com website, or via bank transfer. We do not accept cheques.
• The deadline for making any changes to your booking is no later than 6 weeks prior to your hire date, and must be done in writing. After this you will still be required to pay in full.
• You can cancel the entire booking; we will refund you bar a 10% admin charge of the hire fee, and you retain your damages deposit.
• If for any reason you are not satisfied with the equipment provided, please notify us immediately and before use.
• During the period of hire, you are responsible for the maintenance of all equipment, from erection to dismantling, and any damages or losses. Should the damages deposit paid be insufficient to cover this, you will be liable for any additional costs relating to such damages or losses.
• A list of costs for replacement of damaged or missing items is available upon request.
• Any costs incurred by Spodstore.com for the removal of rubbish or extreme cleaning to the wellness pods will be deducted from your damage deposit; we will advise the cost prior to sending the altered refund, e.g. £15 for rubbish removal.
• All wellness pod equipment will remain the property of the company. The hirer agrees not to sub-hire, sell, assign charge, lend or otherwise deal with this equipment unless agreed by the company in advance.
• The Consumer Rights Act 2015 applies to the hire of goods to consumers and includes that delivery must take place within 30 days of the contract unless the customer explicitly agrees otherwise. As your event will more than likely take place more than 30 days after your initial booking, on a date both yourself and we the company have agreed, by booking our services you explicitly agree that the delivery date is more than 30 days in the future and agree to waive any resulting cancellation rights under the Consumer Rights Act.

Hire Period

• Our pricing is based on a standard 30-night hire period which is our minimum requirement; we do not offer single night options. Should you only want to stay in the wellness pod one night, the pricing will remain unchanged. Should you wish to hire our wellness pods for a longer period, the charge per extra day is £28 per night hire price.
• Your wellness pod hire starts at 3.00pm on the first day of your booking, and ends at 11.00am on the last day of your booking.

Our Undertaking

• Spodstore deliver within the UK. Any location is priced per job, dependent on distance and current fuel costs.
• We will deliver, erect and furnish your wellness pod and any other additional items you have reserved to the agreed venue by or on the first day of your booking.
• We will dismantle and remove all equipment from your venue on the day of termination of your hire period.
• Whilst we will do everything possible to ensure your wellness pods are erected on time at the venue, no responsibility or liability can be accepted for delays due to road accidents, severe traffic problems or extreme adverse weather conditions.

General

• Aside from assistance dogs or guard dogs for which we need to be notified of beforehand, pets are not permitted to enter or stay overnight in our wellness pod unless by prior arrangement.
• We do provide power, as part of our packages.
• We operate a strict no-smoking policy inside the wellness pods. Should we find evidence of smoking inside the wellness pods upon take-down, your damages deposit will be immediately forfeited without exception.
• The wellness pod should not be moved or leant against or tampered with in any way that could cause damage.
• To protect the flooring and furnishings, outdoor shoes should be removed before entering the wellness pods.
• All rubbish and recycling items must be removed from inside the wellness pods and disposed of at the end of your stay. We reserve the right to levy a charge which will be deducted from your damages deposit for the removal of any waste left inside the wellness pods.
• Spodstore.com Ltd. does not accept any responsibility or liability for damage or theft to any property left in the wellness pods for the duration of your hire, nor do we accept responsibility or liability for injury to any member of your party that may occur whilst you are in occupation of the wellness pods.

Cancellation

Spodstore.com Ltd. strongly advises you take out insurance to cover any illness, cancellations or losses.

Under the Distance Selling Regulation 2013, you have a statutory right to cancel within 14 days of your initial booking.

BOOKINGS:

Failure to pay the full balance: Your booking will be treated as cancelled if the full balance of hire is not received by us by the date specified at the time of booking (30 days prior to the commencement date of your booking) or unless pre-discussed alternative payment terms have not been met.

Guests

• In the event of a cancellation, any non-refundable balance will be used to cover our administrational costs to date which include (but are not limited to) dealing with emails, phone calls, text messages, messages received via social media, site visits, preparing paperwork, creating and populating the private web page for your booking, advice you may have requested and any research we have conducted on your behalf. In addition, the non-refundable balance will be used towards irrecoverable costs such as contributions to our office and storage rental, overheads and staff wages.
• Spodstore.com Ltd. reserves the right to cancel your hire booking at any time. In the unlikely event of this happening, a full refund will be made, however Spodstore.cm will not accept any responsibility or liability for losses or other costs incurred as a result.

Venues

• Prior to booking our services, it is important to discuss with your venue any limitations there are in terms of placing temporary structures on their land, then to relay this information to us and any other suppliers you have hired of whom could be affected by these restrictions.
• We may require a site visit, measurements, images or Google Earth link to assess the space available prior to accepting your booking should you be using a non-commercial outdoor space for your event.
• Please advise us of any height, parking or access restrictions in good time. Due to the weight and size of our equipment, we will need to park our large vehicle(s) as close to the pitching area as physically possible. Regretfully, we are unable to transport our equipment through any buildings or obstructions based on these factors.
• Our wellness pods, are deemed as temporary structures. Please ask your venue for details of any electrical, gas, water, telecommunication or other service cables, pipes or chambers that are located under the ground of where our wellness pods will be erected. It is then your responsibility to notify us in writing of the location of these underground services. We take the safety of our staff and clients very seriously and need to be made aware of any potentially hazardous areas or risks of damage to live services. You must accept all responsibility, and indemnify us against, all damages to underground services and any consequential damages and losses.
• Dependent on how many other reservations both our company and your venue have around the dates of your event, we may ask for flexibility in terms of which dates we erect and dismantle your wellness pods, and will contact your venue directly to discuss this.
• Our wellness pods will need to be erected on flat ground in an open space; we can pitch on hard standing, artificial grass or underneath trees. Uneven or extremely soggy ground will affect how the wellness pod sits.

Health and Safety

• For your protection and safety during your stay, smoking, candles, open flames and cooking is prohibited inside or in close proximity to the wellness pod. Fire pits, BBQs and gas stoves can cause fires and the release of deadly carbon monoxide, therefore they should be places at a safe distance and not left unattended.
• Please ensure all fire pits, BBQs and stoves are extinguished before going to wellness and when leaving the wellness pod site, and the ash disposed of in ash bins if provided by the venue. You must appoint a single person, not under the influence of alcohol or drugs, who will be responsible for the safe use of fire pits, BBQs and stoves, and extinguishing it fully before you check-out. You will not move the fire pits and only fire pits, BBQs and stoves we have supplied may be used.
• All venues will have their own set of health and safety rules for guests and visitors; please ensure you have checked through these prior to booking their space and our services to ensure there is no clash in policies.

Weather

• The wellness pods we provide are waterproof at the time of supply, then re-waterproofed at the end of each season. The roofs are covered in rubber. Doors are obviously a ‘hole’ in your wellness pod; if not secured properly, the inevitable water entry will happen, so please ensure they are closed overnight and upon check-out.
• In the event of extreme weather conditions where it is impossible to erect your wellness pods outside, Spostore.com cannot not accept any responsibility or liability for losses or other costs incurred as a result. In this situation, we will work with you to offer you an alternative site/date, where possible.

Legal

Force Majeure: Notwithstanding any other term or condition hereof, if any party is prevented from their obligations under this agreement due to any cause beyond their reasonable control, neither party shall be liable for such breach. These causes are deemed both individually and collectively as an “Event of Force Majeure” and include, but are not limited to: fires, explosions, floods, strikes, work stoppages, slow-downs or other industrial disputes, accidents, epidemics or pandemics, riots or civil disturbances, acts of civil military authority, delays by suppliers or material shortages. Only if an Event of Force Majeure has occurred (and in no other circumstances), you may reschedule the event to a new date no later than 365 days from the original date booked. This will be subject to our prior availability. Any fees paid to date shall be applicable against the total fees due to us in connection with such rescheduled event. If we are unavailable to accommodate a rescheduled event within 365 days or it takes place more than 365 days after the original date, any fees paid to us to date shall be deemed as waivered by you and non-refundable.

COVID-19 pandemic: Should the United Kingdom be subject to full lockdown restrictions due to the COVID-19 pandemic in the same year as your booking, we will allow a free postponement of your event within 12 months of the original date of the event. if this is not an option to you and you wish to cancel, the deposit and any fees paid to us up to the date of cancellation shall be deemed waived by you and non-refundable.

Governing Law & Jurisdiction: This agreement and any disputes or claims arising out of or in connection with it, its subject matter or formation (including non-contractual) are governed by and construed in accordance with the law of England. The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle matters in this instance.